Arcus Ad-Hoc SourcingWritten on September 4, 2020
Arcus Ad-Hoc Sourcing
You may not know this, but supermarkets come in all sorts of shapes and sizes. Some are new; and some hark back to the days when Adam was a lad. It is Arcus’s job to make sure that whatever the store they all look pristine and are kept in tip-top working order. To do this Arcus require replacement parts; and there are thousands of them!
Arcus challenged BIS to source and supply these parts directly to their field based service engineers. Orders are received via a bespoke phone app which captures vital information about the required part. The status of the sourcing process is communicated to the engineers via the app, meanwhile a series of dashboards and trackers manage workflow prioritisation against agreed SLA’s. Simple…(not)
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